Customer Support

Navy Arms warrants all its products to be free from defects in materials and workmanship for one year from the date of manufacture, subject to the terms and conditions of a Limited Warranty.

Navy Arms will repair or replace the defective product at no cost to the customer, except for transportation.

Replacement means furnishing the customer with a new or reconditioned product equivalent to the original product.

Any firearm with the letter "P" is not covered under any warranty. Call (304) 274-0004 for your return authorization before returning firearms.

Return Policy: Contact Navy Arms and give a brief description of the problem to customer service. A letter containing the written description the specific problem, the owner's name, address, phone number and email address (if available) must be received with the firearm before work will begin. Any firearm sent to us without prior approval will be returned

Return Packaging: SAVE THE BOX and PACKING MATERIAL. Firearms must be packaged for return exactly as they were packed when received by the dealer. Specifically:

1. Firearm must be oiled and wrapped in the plastic bag as received.
2. Firearm is then wrapped in bubble wrap or other similar packaging material as received by dealer to prevent movement in the box while in transit.
3. Firearm must be placed in original box with Styrofoam or cardboard spacers in proper place in front of barrel and in back of butt as received by dealer.

Navy Arms is not responsible for damage incurred to the firearm in return shipment. You are responsible for proper return packaging. Call Navy Arms at (304) 274-0004 for shipping instructions and ship to address. Ship prepaid UPS, Fedex or PRIORITY MAIL, properly insured.