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NAVY ARMS OFFERS THE BEST WARRANTY IN THE REPLICA
FIELD!
Navy Arms warrants all its products to be
free from defects in materials and workmanship for one year from
the date of manufacture, subject to the terms and conditions
of a Limited Warranty. Navy Arms will repair or replace the defective
product at no cost to the customer, except for transportation.
Replacement means furnishing the customer with a new or reconditioned
product equivalent to the original product. See the general Navy
Arms warranty policy for details:
RETURN POLICY: Any firearm returned for any
reason must have prior approval. Call (304) 262-9870 for your
return RA number before returning firearms. Give a brief description
of the problem to customer service. Any firearm received without
a RA number will be refused. A letter containing the written
description the specific problem, the owner's name, address,
phone number and email address (if available) must be received
with the firearm before work will begin.
RETURN PACKAGING: Requirements: SAVE THE BOX and PACKING MATERIAL.
Firearms must be packaged for return exactly as they were packed
when received by the dealer. Specifically:
1. Firearm must be oiled and wrapped in the plastic bag as received.
2. Firearm is then wrapped in bubble wrap or other similar packaging
material as received by dealer to prevent movement in the box
while in transit.
3. Firearm must be placed in original box with Styrofoam or cardboard
spacers in proper place in front of barrel and in back of butt
as received by dealer.
NAVY ARMS IS NOT RESPONSIBLE FOR DAMAGE INCURRED TO THE FIREARM
IN RETURN SHIPMENT. YOU ARE RESPONSIBLE FOR PROPER RETURN PACKAGING.
METHOD OF SHIPMENT: Call Navy Arms Co. at (304) 262-9870 for
shipping instructions and ship to address. Ship prepaid UPS,
Fedex or PRIORITY MAIL, properly insured.
RETURN FOR REFUND: All firearms are inspected for blemishes and
checked for proper function before shipment. Any firearm returned
for refund must be unfired in the original box and received at
Navy Arms in ABSOLUTELY NEW CONDITION. There is a 25% restocking
fee for any firearm returned for any reason. Any blemishes found
on returns will be repaired by Navy Arms and the cost deducted
from the refund in addition to the restocking fee. GUNS THAT
HAVE BEEN FIRED ARE USED GUNS! There is no refund what so ever
on used guns.
RETURN FOR EXCHANGE: Firearm must be unfired and in absolutely
new condition and returned in the original box. Restocking fee
of 25% applies.
VOID WARRANTY NOTICE: Only new commercially manufactured ammunition
should be used in Navy Arms firearms. The USE OF RELOADS VOIDS
ANY AND ALL WARRANTY on the CYLINDER, BARREL and FRAME. Navy
Arms cannot be held liable for reloading errors. Any work done
on the gun by anyone other than Navy Arms VOIDS THE WARRANTY.
This includes, but is not limited to:
PLEASE NOTE: Since all Navy Arms guns are
inspected prior to shipment and are COMPLETE. Navy Arms will
NOT provide "missing parts" on any product.
NON WARRANTY REPAIR: Any Navy Arms product
found to be a non-warranty repair is subject to a flat $45 bench
fee for the first half hour's work, plus $25 for each additional
half hour plus the cost of the parts. Customer must agree in
writing and provide a credit card prior to work being done.
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